APLYiD connects with several third-party platforms via API or native integration. This article covers the most common issues and how to fix them.
Zapier / Zap not triggering
If your Zap is not firing when a verification completes:
Ensure the Zap is turned On in Zapier
Confirm the APLYiD trigger event is set to the correct action (e.g. Check Completed)
Run a test in Zapier using a recent completed verification to confirm the trigger is receiving data
If the Zap ran but an action step failed, check the Zapier task history for the specific error
If the Zap has never worked, reconnect your APLYiD account inside Zapier: go to My Apps, find APLYiD, and click Reconnect
FormsByAir — completed verification not pushing through
If a client has completed their verification but the result is not appearing in FormsByAir:
Confirm the verification shows as Completed in APLYiD — triggers only fire after completion
Check that the APLYiD field in your FormsByAir form is correctly mapped to the APLYiD integration
Try refreshing the FormsByAir submission — there can be a short delay of up to 2 minutes
If the problem persists, contact FormsByAir support with the APLYiD check ID and the form submission ID
Result is pulling through to the wrong record
This usually happens if the verification link was generated without a reference ID, or the reference ID does not match the expected record in your third-party system. Always pass the correct reference field when sending a verification via API or integration to ensure the result maps to the right record.
General integration troubleshooting steps
Confirm the verification completed successfully in APLYiD
Check your integration platform’s task or event history for errors
Reconnect your APLYiD account in the integration platform if needed
Contact APLYiD support with the check ID and a description of the platform involved
[Screenshot needed: Zapier task history view showing a failed APLYiD trigger step]
Related articles
Why your APLYiD API integration isn’t working — common errors explained
Where to find a completed verification
Zapier / Zap not triggering
If your Zap is not firing when a verification completes:
Ensure the Zap is turned On in Zapier
Confirm the APLYiD trigger event is set to the correct action (e.g. Check Completed)
Run a test in Zapier using a recent completed verification to confirm the trigger is receiving data
If the Zap ran but an action step failed, check the Zapier task history for the specific error
If the Zap has never worked, reconnect your APLYiD account inside Zapier: go to My Apps, find APLYiD, and click Reconnect
FormsByAir — completed verification not pushing through
If a client has completed their verification but the result is not appearing in FormsByAir:
Confirm the verification shows as Completed in APLYiD — triggers only fire after completion
Check that the APLYiD field in your FormsByAir form is correctly mapped to the APLYiD integration
Try refreshing the FormsByAir submission — there can be a short delay of up to 2 minutes
If the problem persists, contact FormsByAir support with the APLYiD check ID and the form submission ID
Result is pulling through to the wrong record
This usually happens if the verification link was generated without a reference ID, or the reference ID does not match the expected record in your third-party system. Always pass the correct reference field when sending a verification via API or integration to ensure the result maps to the right record.
General integration troubleshooting steps
Confirm the verification completed successfully in APLYiD
Check your integration platform’s task or event history for errors
Reconnect your APLYiD account in the integration platform if needed
Contact APLYiD support with the check ID and a description of the platform involved
Related articles