APLYiD

Camera Doesn’t Open/No Allow Button

What each result status means and what to do next

Understanding biometric check results (pass, fail, review, error)

Understanding the most common reasons for biometric check failures in APLYiD

Why has my biometric check failed? Common errors explained

What to do when a verification link has not been delivered or your client cannot find it

My client hasn't received their verification SMS or link

How to resolve login issues, reset your password, and manage account access in APLYiD

Login problems and password reset

Common API and integration errors, what they mean, and how to fix them.

Why your APLYiD API integration isn't working — common errors explained

What to do when a client’s verification appears stuck in progress, queued, or hasn’t updated.

Why a verification is stuck, queued, or showing no result

Troubleshooting APLYiD integrations with Zapier, FormsByAir, and other third-party platforms

Why my APLYiD integration with Zapier, FormsByAir, or another platform isn’t working

Why a verification returns a Name Not Verified or Driver Licence Not Verified result, and what to do about it

Why a client's name or driver licence wasn't verified

Only seeing a QR Code

General Troubleshooting

Create a custom design with text, images, and links

Corporate Website

Privacy Policy

Find answers and get help from Intercom Support and Community Experts

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