APLYiD

Client's camera won't open, shows a black screen, or there's no 'Allow' button

What each result status means and what to do next.
This guide is for APLYiD Core (support.aplyid.com).

What do the verification statuses and results mean?

This guide is for APLYiD Core (support.aplyid.com). If the problem is the client's name, licence or passport data rather than the biometrics, see Why wasn't my client's name, driver licence…

Why did my client’s verification fail?

What to do when a verification link has not been delivered or your client cannot find it
This guide is for APLYiD Core (support.aplyid.com).

My client hasn't received their verification SMS or link

How to resolve login issues, reset your password, and manage account access in APLYiD

Can't log in? Password reset, locked accounts and invite links

Common API and integration errors, what they mean, and how to fix them.

Why isn't my APLYiD API integration working?

What to do when a client’s verification appears stuck in progress, queued, or hasn’t updated.

My client is stuck partway through their verification. What can they do?

Troubleshooting APLYiD Core integrations with OneLaw, Rex, finPOWER, Zapier, FormsByAir and other systems.

My integration isn't working (OneLaw, Rex, Zapier, FormsByAir and others)

Why a verification returns a Name Not Verified or Driver Licence Not Verified result, and what to do about it.
This guide is for APLYiD Core (support.aplyid.com) and Biometric +…

Why wasn't my client's name, driver licence or passport verified?

What to do when your client opens their verification link and sees a QR code instead of the verification steps.

This guide is for APLYiD Core (the portal at app.aplyid.com…

Only seeing a QR Code

Read this if your client is being advised to copy link to Chrome or Safari

Why is my client being asked to open the link in Chrome or Safari?

General Troubleshooting

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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