Quick answer
First, check you're on the right login page. Most login and password reset problems happen because the page is for a different product or region:
APLYiD Core, NZ and AU: app.aplyid.com
APLYiD Core, UK: app.aplyid.co.uk
Workflow: workflow.aplyid.com
Then use Forgot password on that page to reset your password. If you've got a new phone and can't get past the login code, or your invite has expired, ask your admin or contact us.
Which product do I use?
| APLYiD Core | Workflow |
What it is | The APLYiD portal for sending ID verifications | APLYiD's AML case management for real estate (listings, cases and clients) |
Log in at | NZ and AU: app.aplyid.com | |
Who manages users | Company Admin, in Preferences > Accounts | Admin, in Settings > Team |
Login code | Multi-factor authentication (MFA), set up on first login either via authenticator app or SMS | A code sent by text to your mobile, with an option to use email instead |
Invite links last | 7 days | 72 hours |
Your login only works on the page for your product and region. If you see "Failed to send password reset" or your password is rejected, you're most likely on the wrong page. Save the right one as a bookmark.
I forgot my password
Go to the login page for your product (see above).
Click Forgot password and enter the email address you log in with.
Open the reset email and follow the link to set a new password.
The reset email hasn't arrived
Check your spam, junk or clutter folder.
Make sure you're on the right login page for your product and region.
Make sure you used the email address your login was set up with. If you've never been added as a user, ask your admin to add you.
If your company filters emails, ask your IT team to allow emails from @aplyid.com.
Still nothing? Contact us with your email address and company name, and we'll help you get back in.
I've got a new phone and can't get past the login code
APLYiD Core
Ask your Company Admin to turn off your MFA so you can set it up again:
The Company Admin goes to Preferences > Accounts.
They find your name, click Actions > Edit, and switch off Multi factor authentication.
You log in again and set up MFA on your new phone.
If you're the only Company Admin, contact us.
Workflow
Contact us and we'll remove your old mobile number. Next time you log in, you'll be asked to add your new number. If you can't get the text code, choose use email instead on the code screen.
My invite has expired or never arrived
APLYiD Core
Invite links last 7 days. Ask your Company Admin to send a new one: Preferences > Accounts, find your name, then Actions > Resend. See How to add a user (staff member) and choose their role.
Workflow
Ask your Admin to resend it: Settings > Team, then the ⋯ menu next to your name and Resend invitation. Invited people who haven't accepted yet show as Pending. See How to manage your team in APLYiD.
In both products, check your spam or junk folder, and check your admin used the right email address.
Frequently Asked Questions
I reset my password but it still says it's incorrect.
Check you're on the right login page for your product and region. If you are, contact us with your email address and business name.
I see "User Credentials Not Valid" in APLYiD Core. Is that a login problem?
No. That message appears in the data section of a completed verification report. It means your account doesn't have access to the data source that was checked (e.g. an NZ account checking an Australian ID). Contact us about getting access.
Can I use a colleague's login while they're away?
No. Logins can't be shared. In Core, Company Admins and AML Supervisors can see all verifications from their own login, or a Company Admin can add a new user.
Our only admin has left. How do we get access?
Contact us from a company email address. Include your company name, the name of the admin who left, and the name and email of the new admin.
Can I still log in after our subscription ends?
No. Download any reports you need before your subscription ends.
How do I contact you?
Through live chat, or by emailing support@aplyid.com.