You can have your logo, brand colours and business name shown to your clients during their verification, so it looks like it comes from you. You can't change these yourself in the portal. Your Customer Success Manager sets them up for you.
What can I brand?
Item | Where your client sees it |
Logo | On the verification screens, including the header when the verification opens |
Brand colours | A primary colour and an accent colour, used on buttons and highlights in the verification |
Business name | Shown in SMS sent to your client (this is a paid customisation, please contact your Customer Success Manager to discuss) |
How do I set up or change my branding?
Reach out to your Customer Success Manager or email support@aplyid.com with the subject "Branding update" and your company name.
Attach your logo (see the requirements below).
Include your brand colours as hex codes (for example #00213D) and say which is the primary colour and which is the accent. If you don't send colours, we'll match them to your logo.
If you want to change the name your SMS comes from, tell us the name you'd like.
We'll let you know once it's updated. Turn around time is within 2 to 3 business days.
Logo requirements
File type: PNG
File size: 50 KB or smaller
Dimensions: 2900 × 610 pixels (landscape)
How can I see what my branding looks like?
We can't send you a preview. To see your branding, create a verification for yourself in your APLYiD account and open the link on your phone. Don't complete it. You are not charged for a verification that isn't completed.
If you still see your old logo or colours on some screens, email your Customer Success Manager with a screenshot and we'll fix it.
Is full white-labelling available?
Full white-labelling - where APLYiD branding is completely removed from the client-facing experience - is available on enterprise plans. If you are interested in white-labelling, contact the APLYiD team to discuss your options.
Frequently Asked Questions
Can I update my logo myself?
No. Email your logo to your Customer Success Manager or support@aplyid.com and we'll update it for you.
Why was my logo rejected?
Usually because the file is too big (over 50 KB), isn't a PNG, or isn't wide enough. Send a PNG of the horizontal version of your logo at 2900 × 610 pixels.
Does branding cost extra?
Landing page branding (your logo and colours on the page your client sees when they open the link) is free.
End-to-end branding (your branding on every screen of the verification) is priced separately. Contact your Customer Success Manager for details.
Can I have different branding for different branches or teams?
Branding is available per each APLYiD account you have. If you have multiple branches or teams, but only one APLYiD account, then it would be the same branding.