If your client does not have a valid photo ID, the standard APLYiD verification cannot be completed. However, there are alternative approaches you can take:
1. Follow your internal compliance process
In the absence of a valid passport or driver’s licence, verify the client according to your organisation’s compliance and risk policies. Requirements may vary by organisation, but this often involves collecting and assessing alternative documentation to establish identity and legitimacy.
2. Consider manual verification
Where automated checks are not possible, a manual verification process may be appropriate. This typically involves reviewing the documents provided and making a decision based on your organisation’s compliance framework and risk appetite.
3. Use supplemental documentation
You may choose to gather additional supporting documents to help verify the client, such as:
Proof of address (e.g., utility bill, bank statement)
Government correspondence
Birth certificate or other official records
Proof of funds or ownership documents
While these documents are not processed through APLYiD, they can support your own due diligence checks.
4. Work with authorised representatives
If applicable, you may rely on documentation from authorised parties (e.g., Power of Attorney holders, legal representatives) to support the verification process.
5. Encourage obtaining valid photo ID
For future transactions, the most efficient solution is for the client to obtain a valid passport or driver’s licence. This will allow them to complete APLYiD verification quickly and without additional manual steps.