A "Name Not Verified" or "Driver Licence/Passport Not Verified" result means the name or document number your client entered didn’t match what APLYiD found in the relevant database. This doesn’t necessarily indicate fraud — it often has a straightforward explanation.
Why this can happen
This often happens when clients do not provide the most recent version of their licence/passport.
They might have replaced their licence/passport due to suspicion of loss or theft, had it replaced, found the old licence/passport and continued using it or presenting it. If so, then the licence/passport they have presented is no longer valid.
Alternatively, if a driver licence, the client may have been disqualified from driving and failed to surrender their license. This is the least likely of the two but it can and does happen.
If neither scenario applies, the client should contact the ID document issuer to find out why their license is not passing an Electronic ID verification, and they can investigate the issue for them.
Why this happens
Name mismatch — The name on the ID differs from the name entered when sending the verification. Examples include a missing middle name or a hyphenated surname entered differently.
Nickname or maiden name — The client used a preferred name rather than the legal name on the ID.
Typo in details entered — Letters may have been transposed when the verification was set up.
Driver licence/passport number format — Some regions require the licence/passport number to be entered exactly as printed, including letters or leading zeros.
Document not in the database — Older or recently issued documents may not yet be indexed.
Recently changed name — If the client changed their name recently, the database record may not yet be updated.
What to do
Check the name and document number you entered when creating the verification for typos or formatting differences.
Ask your client to confirm their legal name exactly as it appears on their ID document.
If the details are correct but the mismatch is unexplained, run a manual verification. See How to run a manual identity verification.
If you suspect a database error, contact APLYiD support with the check ID, and we can investigate.
Does a Name Not Verified result mean I can’t proceed?
That decision is up to your business policies. A name mismatch is a flag, not a definitive fraud indicator. Many businesses choose to proceed after confirming the correct details with the client or after completing a manual verification. APLYiD records all results, providing a full audit trail either way.