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How Can I Get Support?

The quickest way to get help is through our Live Chat:

  1. Log in to your APLYiD portal.

  2. Click the message bubble in the bottom-right corner.

  3. Search the help guides, or click Ask a question.

Our Live Chat Agent can answer most questions. If you need more help, our Support Team is available Monday to Friday, 9am–5pm (except public holidays) in each of these time zones:

  • New Zealand

  • London

You can also email us at support@aplyid.com. You can also contact us by phone:

  • Phone (AU & NZ): 0800 969 300

  • Phone (UK): 0800 233 5030

Tips for a faster reply

  • Include your business account name or reference number (for example, APLY12345).

  • Tell us what you were trying to do and any error message you saw.

  • Keep follow-ups in the same conversation so the history stays together.

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