Quick answer:
Go to Biometric > Created, click Actions next to the verification and choose Delete. You're not charged for a verification that wasn't completed.
When should I delete a verification?
You sent it to the wrong mobile number or the wrong person.
You created the same verification twice.
The verification is no longer needed, for example the deal has fallen through.
Someone is getting reminder messages they shouldn't. Deleting the verification stops the reminders.
If your client simply hasn't received the link, or their link isn't working, you don't need to delete it. Use Resend instead (see below).
How to delete a verification
Log in to APLYiD.
Go to Biometric > Created. This lists verifications your clients haven't completed yet.
Find the verification. You can use the search bar to search by reference number or client name.
Click Actions next to it, then Delete.
Confirm that you want to delete it.
The verification is removed from the Created list and stops working right away.
If you still need to verify the client, create a new verification in Biometric > Verify with the correct details.
Should I delete or resend?
Situation | What to do |
Wrong mobile number or wrong person | Delete, then create a new verification with the correct details |
The verification isn't needed any more | Delete |
Your client lost the SMS or the link isn't working | Resend. This sends a new link and archives the old one |
The SMS isn't arriving (for example the client is overseas) | Copy link and send it by email. See Can I send the verification link by email instead of SMS? (Yes, here's how) |
Will I be charged?
You're not charged for a verification your client didn't complete, whether you delete it or not.
If you delete a verification and create a new one for the same client, you're charged for the new one once your client completes it.
Resending a link before your client completes it is free.
Frequently Asked Questions
Can I get a deleted verification back?
No, a deleted verification can't be restored. You'd need to create a new one.
Can I delete a verification my client has already completed?
Completed checks can't be deleted individually but they are archived automatically after 7 days, or 1 hour after the report is downloaded, whichever comes first.
Someone contacted us saying they got a verification SMS by mistake. What should I do?
Delete the verification by following the steps above. This stops any more reminders being sent to them. Then create a new verification with your client's correct number.
A verification disappeared from the Created list before my client completed it. Why?
If someone used Resend, the old link is archived and a new one is created. Look for the newer verification in Biometric > Created. It may also have been deleted by another user.