How to send a verification
Go to Biometric > Verify. The Send SMS form opens.
Enter your client's First name and Last name.
Enter a Reference. This is for your own records, e.g. a file or matter number. Your client won't see it, and you can search by it later.
Under Code, choose your client's country code. Then enter their Mobile number without the leading zero.
Click Send.
You'll see: "We have created a verification link and it's on its way via SMS."
What happens after you send
The verification appears in Biometric > Created. Its status shows how far it's got:
Queued: we haven't had a delivery response from your client's mobile carrier yet. This usually clears within a few minutes. If it stays Queued, see My client hasn't received their verification SMS or link.
Delivered: the SMS reached your client's phone.
Started: your client has opened the link and begun but not finished yet.
Your client completes the verification on their smartphone.
The verification moves to Biometric > Completed. If notifications are on, you'll get an email.
Download the report straight away. Completed verifications are archived 7 days after completion, or 1 hour after the report is downloaded.
The link expires 7 days after it's sent. If your client hasn't completed it by then, resend it. You're only charged once your client completes the verification.
Tips for a smooth verification
Names: The name you type is for your reference. We check the name read from your client's ID.
Mobile number: it must be a mobile, not a landline.
Have the ID ready: ask your client to have their ID with them before they open the link.
Smartphone only: the verification can only be completed on a smartphone. On a computer, your client will see a QR code to scan with their phone.
Sending to a client overseas or without a mobile
Choose your client's country code before their number. Some countries block system-generated SMS. For clients there, or clients without a mobile, copy the link from Biometric > Created > Actions > Copy link and email it. See Can I send the verification link by email instead of SMS? (Yes, here's how).
Made a mistake?
Wrong reference or number: delete the verification and send a new one before your client completes it. See How do I delete or cancel a verification my client hasn't completed?
Your client lost the SMS: resend it. See How do I resend a verification link to my client?
Frequently Asked Questions
Can I send verifications to two clients with the same mobile number?
Yes. Send a separate verification for each client. They'll each get their own link to the same number and must complete their own verification separately, using their own ID.
Can I send to several clients at once?
No. Verifications are sent one at a time, so send a separate verification for each client.
Am I charged when I send?
No. You're only charged when your client completes the verification. See When am I charged for a check?
What will my client receive?
An SMS with a link to start the verification.