Quick answer
No. Once a check is archived, your client's personal details and the verification result are permanently deleted. Neither you nor APLYiD can recover them.
A completed check is archived 7 days after it's completed or 1 hour after the report is downloaded, whichever comes first. Download and save the PDF report as soon as the check is complete.
If you need a report that's already archived, you will need to send your client a new verification.
When is a check archived?
Situation | When it's archived |
Completed, report not downloaded | 7 days after your client completed it |
Completed, report downloaded | 1 hour after the first download, by anyone in your team |
Checks created through the API or an integration (e.g. a CRM) | Same rule, but your system usually downloads the report automatically, so the check is archived about an hour after completion. Look for the report in that system. |
You resent the link | The old link is archived straight away and replaced by the new one. |
Your client never completed it | The link expires 7 days after it was sent. |
Waiting for your Review | 7 days after your client completed it, even if you haven't approved or rejected it. Review it before then, or you won't be able to download the report. |
We delete this data to protect your clients' privacy and meet our data protection obligations.
What you can still see after a check is archived
Go to Biometric > Archived. For each archived check you can see:
the reference
your client's initials
whether the report was downloaded, who downloaded it and when
Your client's full name, ID details, photos, video and the verification result are all deleted.
This record helps you show that a check was done and who downloaded it, without keeping your client's personal data.
How to make sure you don't lose a report
Download the PDF report as soon as you're notified that the check is complete. See How do I download, print or share a verification report?
Save it straight away in your own system (e.g. your client file or CRM). This is the only copy.
If a colleague downloads it, make sure they save it where the rest of the team can find it. The 1-hour countdown starts from the first download.
If the check is waiting for your Review, review it promptly. You can't download the report until you've approved or rejected it.
I need a report that's been archived. What can I do?
Check whether someone already downloaded it. In Biometric > Archived, see who downloaded it and when, and ask them for the PDF.
If the check came from an integration or the API, look for the report in that system.
If no one has a copy, send your client a new verification. See How do I send a verification to my client? A new completed check is charged like any other.
Reporting on archived checks
To see a list of your verifications, including when each one was archived, download a usage report from Preferences > Reports. Each report covers up to 90 days. See How do I download a usage report of all our verifications?
Frequently Asked Questions
Can APLYiD Support recover an archived check?
No. Once a check is archived, the data is deleted from our system too.
Why was my check archived before 7 days?
Someone downloaded the report (it's archived 1 hour after the first download), your integration downloaded it automatically, or the link was resent.
Will I be charged for the new verification?
Yes. Every completed check is charged, including a repeat.
Can I see whether an archived check passed or failed?
No. The result is deleted when the check is archived. Keep the PDF report as your record of the result.
Why do you delete the data?
To protect your clients' privacy. We only keep their personal information for as long as you need to get the report.