A verification that appears stuck or queued usually means the client has not completed all steps, or the result is still being processed. This article explains the most common causes and how to resolve them.
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This means we have not received a response from the client carrier. This can be caused by the country the check is being sent to having a block on system generated SMS, such as China or Russia for example. Or, the number my be wrong or no longer in service. If the "Queued" status persists, you can opt to send the client the verification link via email by following the steps in How to create a link to send via email

First, check the Completed section in APLYiD — not just In Progress. Results may take up to a couple of minutes to appear after submission.
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If several minutes have passed and there is still no result, the session may not have been successfully submitted. Resend the link and ask the client to try again, ideally on a different device or network.
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Still can’t see it after 24 hours? If the result is still missing or stuck on pending well beyond a couple of hours, the session likely didn’t fully process on our side. Contact support with the client’s name and the mobile or email the link was sent to, and we’ll check the status and release or re-process it for you.
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If a check was previously visible but no longer appears, it may have been deleted or automatically archived after a period of time. See What happens once a check is Archived?
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If your client reports being stuck (e.g. the camera won’t open or a loading screen does not progress), common causes include:

Camera permissions not enabled on their device → see Camera doesn’t open / No allow button
Only seeing a QR code → see Only seeing a QR code
Poor internet connection — ask them to move to a stronger Wi-Fi or mobile signal
Device or browser compatibility — recommend using a modern smartphone with Chrome or Safari
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The client will receive a new SMS with a fresh link or to email the link you can Paste the Copy Link into an email.